Privacy Policy & Terms and Conditions

Business & Regulatory Information

Soothe IV Med Spa and Soothe IV Therapy are trade names of SootheIV Medical CA PC, a California professional corporation.

• Business address: 301 Bayview Cir, Ste 104-2131, Newport Beach, CA 92660
• Phone: (949) 229-2574
• Medical Director: Ian Tseng, M.D. — California license #A 129394

Operational Policies

Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment.

Consultations Policy

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. There is a limit of two (2) free consultations per person per 365 days.

Cancellation & No-Show Policy

We believe an informed client with realistic expectations will be most satisfied with our treatments and results. As a courtesy to our providers, please review our cancellation and no-show policy below. For the purposes of this policy, “total appointment fee” means the full booked total for the appointment, including all treatments, à la carte add-ons, and any applicable travel or service-area fees.

Individual (non-group) appointments. Please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule. You will be charged one hundred dollars ($100) if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance.

Group appointments. A seventy-two (72) hour cancellation policy applies. The credit card on file will be charged two hundred dollars ($200) if a group appointment is canceled or rescheduled less than seventy-two (72) hours in advance.

Arrival & no-access (on-site no-show). Because our services are delivered to your location, our nurses reserve travel time and materials specifically for your appointment. Upon arrival at the confirmed address, the nurse will wait up to fifteen (15) minutes past the scheduled start time and will attempt to reach you by phone and text during that time. If you do not answer, are not present, or the nurse is unable to access the location (e.g., locked gate, incorrect address, no entry access) and cannot reach you to resolve it within the fifteen (15) minute window, the appointment will be treated as a no-show and the credit card on file will be charged fifty percent (50%) of the total appointment fee, with a minimum charge of one hundred dollars ($100).

By booking an appointment, you authorize Soothe IV Therapy to charge the credit card on file in accordance with this policy.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s). If there are any payment issues with a client’s credit or debit card or CareCredit — chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Returns & Refunds Policy

If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded. For training courses, payments are non-refundable.

Unsuccessful IV attempt. If our nurse is unable to successfully establish IV access and the infusion cannot be administered, this is not considered a service received. The client may choose either a full refund of the appointment fee or a complimentary re-attempt at a later date, at no additional charge.

Child Policy

Soothe IV does not treat minors. If a nurse arrives at an appointment and the patient is under the age of eighteen (18), no service will be rendered and the customer will be charged the full appointment rate.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.

Privacy Policy

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email to support@sootheiv.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy. These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:

• (a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
• (b) Your provision or receipt of a Treatment;
• (c) Your travel in connection with the provision or receipt of a Treatment;
• (d) Your interaction with any other User;
• (e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;
• (f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;
• (g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;
• (h) The Company’s use, disclosure, or preservation of User Content; or
• (i) Your violation of any rights of another, including intellectual property rights.

Communications Consent and Marketing Authorization

1. Consent to Receive Communications

I consent to receive communications from Soothe IV Therapy, including but not limited to:

• Exclusive offers and promotions
• New treatment announcements
• Wellness tips and educational content
• Event invitations
• IV therapy educational series
• Membership program information
• Special discounts and welcome offers for new subscribers

2. Communication Methods

I understand and agree that these communications may be delivered through:

• Email newsletters
• Text messages (SMS)
• Phone calls

3. Understanding of Terms

• I acknowledge that standard message and data rates may apply for SMS messages
• I understand I can opt-out of communications at any time by:
  • Replying “STOP” or “OUT” to text messages
  • Clicking the “unsubscribe” link in emails
  • Contacting Soothe IV Therapy directly at +1 949-229-2574

4. Privacy Protection

• I understand that my contact information will be handled securely and confidentially
• I acknowledge that Soothe IV Therapy will not share or sell my contact information to third parties
• All communications will comply with applicable privacy laws and regulations

5. Promotional Offers

• I understand I may receive a welcome offer for joining the mailing list
• I may receive exclusive subscriber-only promotions and early access to special offers
• Promotional offers may have expiration dates and terms that will be clearly communicated

By submitting my contact information and signing up, I confirm that I have read, understood, and agree to these terms regarding communications from Soothe IV Therapy.

Media Release & Promotional Use

From time to time, Soothe IV Therapy may capture photographs, video, audio, or other media of treatments, services, and the people who receive them. By receiving services from Soothe IV Therapy, you grant Soothe IV Therapy and its affiliates a perpetual, royalty-free, worldwide license to use, reproduce, edit, publish, and display such media on an anonymous basis — without including your name or other directly identifying information — for promotional, marketing, educational, and commercial purposes, including on our website, social media, advertising, and printed materials.

How to opt out. If you do not wish to have media of your treatment or of you used for these purposes, you must notify us in writing before your appointment by emailing support@sootheiv.com. Upon receiving your written opt-out, we will not use media of you for promotional purposes. This opt-out applies going forward and does not obligate Soothe IV Therapy to remove or recall media already published prior to your request.

HIPAA Notice of Privacy Practices

Soothe IV Therapy. Effective July 22, 2026.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Who Will Follow This Notice?

This notice describes the practices of Soothe IV Therapy and the practices that will be followed by all Soothe IV Therapy workforce members who handle your medical information.

Our Pledge Regarding Your Protected Health Information

Soothe IV Therapy understands that medical information about you and your health is personal. We are committed to protecting medical information about you. We maintain our records and conduct our treatment environment with a goal of providing a robust level of protection for your medical information, while still providing you with a high level of medical care. This notice applies to all of the records of your medical care which are received or created by Soothe IV Therapy.

Your other medical treatment providers (e.g. doctors, nurses, hospitals, home health agencies, etc.) may have different policies or notices regarding the use and disclosure of your medical information.

This notice will tell you about the ways in which Soothe IV Therapy may use and disclose medical information about you. Your medical information, also referred to as “protected health information” is that information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health information and related health care services.

In this notice, we also describe your rights and certain obligations Soothe IV Therapy has regarding the use and disclosure of your protected health information. We are required to:

• Make sure that medical and other information that identifies you (protected health information) is kept private.
• Give this notice of our legal duties and privacy practices with respect to protected health information about you.
• Follow the terms of the notice that is currently in effect.
• To request your records, please send Soothe IV Therapy a written request for your medical records.

Uses and Disclosures for Treatment, Payment and Health Care Operations

By becoming a patient at Soothe IV Therapy, you are giving consent for Soothe IV Therapy to use your protected health information for certain activities, including treatment, payment and other health care operations.

We may use and disclose protected health information about you so that Soothe IV Therapy and its medical professionals can treat you. For example, we may use your past medical information in order to diagnose your present condition or we may provide information regarding your medical condition to another doctor to whom we refer you for additional care. We may also use and disclose protected health information about you so that we may be paid for the medical treatment we provide you.

We may also use and disclose protected health information about you for Soothe IV Therapy health care operations, in other words, those other tasks that we need to perform to make sure that you are provided a high quality of medical care. For example, we may use your protected health information to evaluate how we can better meet your needs. We may also share your protected health information with third parties in connection with services that we provide or if required by law or upon regulatory request.

Other Uses and Disclosures of Your Protected Health Information

The following uses of your protected health information may be made without any additional authorization from you. (Not every use or disclosure is listed, but be assured that all uses and disclosures made by Soothe IV Therapy are only those which are permitted under the law).

Uses and disclosures for appointment reminders. Furthermore, any pictures, stories, letters, biographies, correspondence, or thank you notes sent to us become the exclusive property of Soothe IV Therapy. We reserve the right to use non-identifying information about our clients (those who receive services or goods from or through us).

I have read and understand this notice. I may revoke at any time.

Your Rights Regarding Your Protected Health Information

Although your medical record is the physical property of Soothe IV Therapy, the information in it belongs to you. You have the following rights regarding medical information we maintain about you. Each request must be submitted in writing to Soothe IV Therapy; some rights are subject to limited exceptions described below.

• Right to Inspect and Copy. You have the right to inspect and copy medical information that may be used to make decisions about your care, for as long as we maintain that information. We may charge a reasonable, cost-based fee for copies. In limited circumstances permitted by law, we may deny your request; if we do, you may request that the denial be reviewed.
• Right to Amend. If you believe medical information we have about you is incorrect or incomplete, you may ask us to amend it for as long as we maintain the information. We may deny your request if the information was not created by us, is not part of the information you would be permitted to inspect and copy, or is already accurate and complete.
• Right to an Accounting of Disclosures. You have the right to request a list of certain disclosures we made of your medical information for purposes other than treatment, payment, and health care operations, and certain other activities, going back up to six years.
• Right to Request Restrictions. You have the right to request a restriction on the medical information we use or disclose about you for treatment, payment, or health care operations. We are not required to agree to your request, except where you have paid for a service in full out of pocket and ask that we not disclose that information to your health plan.
• Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a particular way or at a particular location (for example, only by phone, or only at a specific address). We will accommodate reasonable requests.
• Right to a Paper Copy of This Notice. You have the right to a paper copy of this notice at any time, even if you have agreed to receive it electronically.
• Right to Be Notified of a Breach. You have the right to be notified if a breach of your unsecured protected health information occurs.

Our Duties

We are required by law to maintain the privacy of your protected health information, provide you with this notice of our legal duties and privacy practices, abide by the terms of the notice currently in effect, and notify you if we are unable to agree to a requested restriction. We reserve the right to change the terms of this notice and to make the new notice provisions effective for all protected health information we maintain, including information created or received before the change. If we make a material change, the revised notice will be posted on this page.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with Soothe IV Therapy by contacting our Privacy Officer at or (949) 229-2574. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/privacy/hipaa/complaints. You will not be retaliated against in any way for filing a complaint.

Authority to Sign

Each party has the authority to enter into this Contract and to perform all of its obligations under this Contract.

Telehealth Consent

Some Soothe IV services — including the Good Faith Examination required before any physician-prescribed peptide protocol — are delivered by telehealth (live audio/video). By scheduling or participating in a telehealth visit, you consent to the terms below.

What Telehealth Involves

Telehealth uses electronic communication to enable a licensed clinician and, where applicable, our supervising physician to evaluate, diagnose, and consult with you when you are not in the same physical location. Good Faith Examinations are conducted through our telehealth exam partner, Qualiphy, with our Medical Director reviewing your intake, exam notes, and labs before any prescription is issued.

Voluntary Participation

Telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time, for any reason, without affecting your right to future care or treatment from Soothe IV Therapy. If in-person care is clinically necessary, we will advise you.

Risks and Limitations

As with any technology, telehealth carries some risk: transmissions can be delayed, degraded, or interrupted by technical failure, and a remote evaluation has inherent limitations compared to an in-person physical exam. Information transmitted electronically may, in rare cases, be intercepted or accessed by unauthorized parties despite reasonable safeguards. By consenting to telehealth, you accept these risks.

Confidentiality

The same state and federal confidentiality protections that apply to your in-person medical information, including HIPAA, apply to information disclosed during a telehealth visit. See our HIPAA Notice of Privacy Practices above for how we use and protect your information.

Not for Emergencies

Telehealth is not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Soothe IV Therapy and Medspa Refund, Waiver and Release Agreement

This Refund, Waiver and Release Agreement (“Agreement”) dated the time of signing (“Effective Date”) is made and entered into by and between “Patient” and Soothe IV Therapy (“Practice”). Patient and Practice are hereby referred to individually as a “Party” and collectively as “Parties.”

WHEREAS, Practice wishes to provide a refund to Patient in spite of the no refund policy, subject to the execution of this Agreement.

NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, and intending to be legally bound hereby, it is agreed as follows:

Release of Claims

Patient represents that no other complaints, charges, claims, or actions have been filed on their behalf against Practice or its affiliates with any local, federal, or state agency or court. Patient further agrees that if any agency or court assumes jurisdiction of any other complaint, charge, claim, or action against Practice or its affiliates on her behalf, the Patient will direct that agency or court to withdraw from or dismiss with prejudice the matter as it relates to her.

To the fullest extent permitted by law, the Patient shall not sue in any jurisdiction or file a charge, complaint, grievance, or demand for arbitration against Practice or its affiliates in any claim, arbitration, suit, action, investigation or other proceeding that relates to any matter that involved Practice or its affiliates, and that occurred up to and including the Effective Date of this Agreement, unless required to do so by court order, subpoena or other directive by a court, administrative agency, arbitration panel or legislative body, or unless required to enforce this Agreement. Notwithstanding the foregoing provisions, nothing in this Agreement shall prevent Patient from commencing an action or proceeding to enforce this Agreement.

I, Patient, under the terms of this Agreement and sufficiency of which is hereby acknowledged, do hereby release and forever discharge Practice, including Practice’s agents, employees, successors and assigns, and Practice’s respective heirs, personal representatives, affiliates, successors and assigns, and any and all persons, firms or corporations liable or who might be claimed to be liable, whether or not herein named, none of whom admit any liability to the undersigned, but all expressly denying liability (collectively, “Releasees”), from any and all claims, demands, damages, actions, causes of action or suits of any kind or nature whatsoever, which I now have or may hereinafter have, arising out of or in any way relating to any and all injuries and damages of any and every kind, to both person and property, and also any and all injuries and damages that may develop in the future, as a result of or in any way relating to any treatments rendered by Releasees.

Governing Law

This Agreement is made and shall be enforced under the laws of the State of California to the extent not preempted by federal law.

Severability

If any part or terms of this Agreement are subsequently determined by any court to be invalid, unenforceable, void or voidable, the other terms and conditions of this Agreement will remain valid, in effect, and enforceable.

Construction

This Agreement shall be interpreted in accordance with the plain meaning of its terms and not strictly for or against any of the Parties hereto. Headings are used herein for convenience only and shall have no force or effect in the interpretation or construction of this Agreement.

Entire Agreement

This Agreement constitutes the entire agreement of the Parties with respect to the subject matter of this Agreement and supersedes all prior and later proposals, understandings, and agreements, whether oral or written, between the Parties with respect to the subject matter of this Agreement.

Authority to Execute

Each of the Parties represents and warrants that he/she/it is competent and authorized to execute this Agreement, and that each of the parties represents and warrants that the individual executing this Agreement on his/her/its behalf is duly authorized to do so.

Counterparts

The Parties agree that this Agreement may be executed in counterparts and sent to each other by email, and each executed counterpart shall be deemed an original.

It is understood and agreed that this Agreement is made and received in full and complete settlement and satisfaction the causes of action, claims and demands mentioned herein, and contains the entire Agreement between the Parties. The terms of this Agreement are contractual and not merely a recital. Furthermore, this Agreement shall be binding upon the undersigned, and his/her/its respective heirs, executors, administrators, personal representatives, successors and assigns.

This Agreement has been read and fully understood by the undersigned and has been explained to me.