Legal
IV Therapy Refund & Cancellation Policy
Soothe IV Med Spa.
Effective August 18, 2026.
This policy covers mobile IV therapy and infusion appointments. Peptide membership cancellation and refund terms are covered separately in our Peptide Membership Terms.
Cancellations and Rescheduling
- Individual appointments: a $100 fee applies if an appointment is canceled or rescheduled less than 24 hours in advance.
- Group appointments: the card on file will be charged $200 if a group appointment is canceled or rescheduled less than 72 hours in advance.
- No-shows are treated as a late cancellation and are subject to the same fees above.
Refunds
Fees for services already rendered are non-refundable. If you have a concern about the quality of a service you received, please contact us at care@sootheiv.com within 7 days so we can address it directly.
Payment Disputes
If you believe you were charged in error, please contact us first at care@sootheiv.com so we can resolve it directly. Nothing in this policy limits your right to dispute a charge with your card issuer or payment provider.
Contact
Soothe IV Med Spa
care@sootheiv.com
(949) 229-2574