Frequently Asked Questions
Common questions about peptide therapy with Soothe IV.
How does the Soothe IV peptide therapy program work?
Four steps. First, you complete a brief online intake and book a telehealth Good Faith Examination. Second, your physician orders bloodwork at a partner lab near you. Third, after lab review your physician determines whether therapy is appropriate and, if so, builds an individualized protocol dispensed by a licensed 503A pharmacy directly to your door, with a home injection kit and step-by-step training video. Fourth, you check in quarterly with repeat bloodwork to adjust the protocol. We do not ship anything your labs say you should not take.
What states does the program serve?
We currently serve patients in California. Additional states are added as our physician licensing expands. If you are outside California, join our waitlist and we will notify you when service opens in your area.
How does pricing work?
Membership starts at $149/month for Foundation (one protocol plus a quarterly check-in). Concierge is $299/month (up to two protocols, monthly check-ins, quarterly bloodwork included, priority physician scheduling). Beauty Bank Plus is $599/month (concierge benefits plus cross-product credit toward IV therapy and aesthetics, a dedicated RN, and a 24/7 nurse line). Membership covers medical supervision; any specific protocol and its pricing are determined individually after your Good Faith Exam and bloodwork. The $50 telehealth exam is credited to your first month for Beauty Bank Plus members.
What kinds of protocols are available?
Programs are organized into four categories of care: Aesthetics & Anti-Aging, Recovery & Tissue Repair, Metabolic Optimization, and Performance & Vitality. Whether any specific therapy is appropriate for you — and which one — is a medical decision your physician makes during your Good Faith Exam, based on your goals, history, and bloodwork. Your personalized options and their pricing are shared with you in your patient consultation, not advertised publicly.
Is the program medically supervised?
Yes. All prescriptions are reviewed and signed by a licensed physician. Our nursing team is hospital-trained with ER and Critical Care backgrounds. Every patient undergoes baseline bloodwork before any therapy is dispensed, and every protocol is monitored through quarterly follow-ups with repeat labs. We comply with state medical practice standards in each state we serve.
How is this different from buying peptides online?
Research-chemical vendors sell products labeled "for research use only" or "not for human consumption" with no physician oversight, no bloodwork, and no support if something goes wrong. Our program is built around a licensed physician, a Good Faith Exam, required bloodwork, a licensed 503A pharmacy, and ongoing quarterly monitoring. It is medical care, not an unregulated chemical purchase.
Are the medications used FDA-approved?
Some therapies a physician may prescribe within the program are compounded. Compounded medications are not FDA-approved. Data from clinical trials on FDA-approved medications should not be used to make assessments related to compounded medications. Whether a compounded or commercially manufactured product is appropriate is a clinical decision made by your physician based on your individual needs and current pharmacy availability. We do not make claims comparing compounded preparations to any branded product.
Will I need bloodwork before starting?
Yes. Bloodwork is required before any prescription and is repeated quarterly while on therapy. Your physician orders the panel and you complete the draw at a partner lab location. Results are reviewed before any protocol is finalized. We do not ship anything your labs say you should not take. Mobile in-home draws by our RN team are launching for Orange County clients.
Do you take HSA or FSA?
Many physician-supervised therapy expenses may be HSA/FSA eligible when treatment is clinically appropriate. We accept HSA/FSA cards as a form of payment. Eligibility is between you and your plan administrator. Klarna 4-pay is also available at checkout.
Who is my physician and where is the pharmacy?
Our Medical Director is Ian K. Tseng, MD. Telehealth examinations and prescriptions are signed by California-licensed physicians. Prescriptions are dispensed by a licensed, inspected 503A pharmacy; pharmacy details appear on your prescription documentation.
Can I combine the program with IV drips or Morpheus8?
Yes. Many members combine the peptide program with monthly IV therapy and an aesthetics plan such as Morpheus8 or Lumecca. The Beauty Bank Plus membership includes cross-product credit you can apply to IVs and aesthetics treatments. Your physician will review what is appropriate during your examination.
How long does delivery take?
Once your bloodwork is reviewed and your protocol is signed, most members receive their first shipment within 5 to 10 business days. Shipments are cold-chain when required and arrive with a home injection kit, alcohol prep, sharps container, and access to a recorded RN-led injection-technique video.